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Q19-23RQ

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Horngren'S Financial And Managerial Accounting
Found in: Page 1063

Short Answer

What are quality improvement programs?

Quality improvement programs are intended to avoid, detect, and prevent the poor quality of goods or services at the internal or external level.

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Step by Step Solution

Quality management system

The quality management system is a system of maintaining continuous improvement in the business performance by improving quality, providing customer satisfaction, and increasing profits. This is done by applying for several quality improvement programs.

Quality improvement programs

Quality improvement programs are programs intended to reduce cost, increase quality, and increase production efficiency. Quality improvement programs can be oriented to the following objectives –

a) Programs to avoid the poor quality of products or services

b) Programs for detecting the poor quality of goods or services

c) Programs to avoid internal failure cost

d) Programs to avoid external failure cost

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