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Q2TI

Expert-verified
Horngren'S Financial And Managerial Accounting
Found in: Page 1334

Short Answer

Classify each key performance indicator according to the balanced scorecard perspective it addresses. Choose from the following: financial perspective, customer perspective, internal business perspective, or learning and growth perspective.

9. Number of repeat customers

10. Employee turnover

11. Revenue growth

12. Number of on-time deliveries

13. Number of defects found during the manufacturing process

Answer

9) Customer perspective

10) Learning and growth perspective

11) Financial perspective

12) Customer perspective

13) Internal business perspective

See the step by step solution

Step by Step Solution

Step 1: Meaning of Employee turnover

Employee turnover is the amount or extent of specialists who stopped their employment and are supplanted by new ones. Employers who wish to examine the causes of turnover or calculate the cost-to-hire for monetary planning may discover it valuable to degree staff turnover.

Step 2: Classifying each key performance indicator according to the balanced scorecard perspective addresses

S.no.

Key performanceBalance scorecard
9Number of repeat customerscustomer perspective
10Employee turnoverlearning and growth perspective
11Revenue growthfinancial perspective
12Number of on-time deliveriescustomer perspective
13

Number of defects found during the manufacturing process

internal business perspective

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