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Operations And Supply Chain Management
Found in: Page 219
Operations And Supply Chain Management

Operations And Supply Chain Management

Book edition 14th
Author(s) F. Robert Jacobs
Pages 800 pages
ISBN 9780078024023

Short Answer

A service triangle consists of these four features.

A service triangle consists of these four features:

  1. Service strategy
  2. Support systems
  3. Employees
  4. Customer
See the step by step solution

Step by Step Solution

Service strategy

Service strategy outlines the viewpoint, stance, strategies, as well as patterns that a service supplier must follow to accomplish the commercial objectives of an organization. Service strategy assists firms in determining the sorts of services to provide as well as the market to engage. To achieve long-term success as well as development, strategic decisions need to be made when planning and implementing focused services.

Support systems

A service provider's operational support system is a technology element that allows it to manage, operate, analyze, as well as control the activities on its networks. A collection of business features used in networking to assist network operators in gaining client intelligence, compiling real-time memberships, as well as introducing new revenue-generating solutions.


Personnel include every employee, such as a subcontractor, who provide services to the firm. Another crucial connection in the service triangle is the one among the corporation as well as its workers. Employee coaching, resources are assets as well as confidence, as well as empowering workers are a few of the methods that a firm may make its people play an influential role factor for consumers.


Customers include all current as well as prospective clients of the firm. One of the most important aspects is communicating the service plan to consumers. Today, the majority of E-commerce enterprises rely on persuading consumers to purchase exclusively from their platform. It is critical to communicate the service plan to consumers to gain their trust as well as, as a result, convert them to be faithful to the organization.

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