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Operations And Supply Chain Management
Found in: Page 218
Operations And Supply Chain Management

Operations And Supply Chain Management

Book edition 14th
Author(s) F. Robert Jacobs
Pages 800 pages
ISBN 9780078024023

Short Answer

List at least four characteristics of a well-designed service system

The four characteristics of a well-designed service system

a) It is user-friendly

b) It is robust

c) It is cost-effective

d) It organizes service quality proof in such a manner that consumers recognize the service value delivered.

See the step by step solution

Step by Step Solution

Step 1: Service System: 

A service system is the arrangement of software as well as networking within an organization that is designed to offer services to satisfy the clients' requirements, demands, as well as preferences.

Step 2: The four characteristics of a well-designed service system

a) It is user-friendly

This means that the client can simply connect with it—that is, it has clear signs, intelligible paperwork, and rational phases in the procedure, as well as service staff able to help with queries. Enables the client to readily connect with the procedure.

b) It is robust

That is, it can deal with fluctuations in demand as well as resource requirements effectively. For instance, if a computer crashes, effective backup procedures are in place to ensure that service is maintained.

c) It organizes service quality proof in such a manner that consumers recognize the service value delivered.

Many firms perform excellent work behind the scenes however failed to communicate this to the client. This is especially true when a service enhancement is implemented. Unless as well as until clients are fully informed of the change through clear interaction, the enhanced performance is difficult to have the most influence.

d) It is cost-effective

There is a minimum waste of time and resources in delivering the service. Even if the service outcome is satisfactory, customers are often put off by a service company that appears inefficient. It is efficient by reducing waste such as minimizing resources and labor for the same output.

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