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Q14OQ (b)

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Operations And Supply Chain Management
Found in: Page 255
Operations And Supply Chain Management

Operations And Supply Chain Management

Book edition 14th
Author(s) F. Robert Jacobs
Pages 800 pages
ISBN 9780078024023

Short Answer

Benny the Barber owns a one-chair shop. At Barber College, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at the rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:

b. The average time a customer waits.

Client hold-up time alludes to the entire passed time between issuance of a custom arrangement and satisfaction of that arrangement too called customer waiting time...

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Step by Step Solution

Average time

Normal hold-up time could be taken a toll book-keeping term that alludes to the sum of time a work is sitting perfectly some time recently arranged is handled or the machine is setup. Hold-up time influences both the client and the producer.

the average time a customer waits

Little’s law:

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