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Q6PE

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Operations And Supply Chain Management
Found in: Page 41
Operations And Supply Chain Management

Operations And Supply Chain Management

Book edition 14th
Author(s) F. Robert Jacobs
Pages 800 pages
ISBN 9780078024023

Short Answer

A criterion that differentiates the products or services of one firm from those of another.

Order winner

See the step by step solution

Step by Step Solution

Step 1: Order the winner

Customers who choose a company’s products and services because of comparative advantages such as efficiency, faster delivery, trustworthiness, product innovation, adaptability, and reputation are referred to as order winners.

Step 2: Example of order winner

Suppose, John and his family went on vacations in Grand Hyatt for its status and luxury, while ordering all of their purchases from amazon for its speedy delivery. The John family's young children depend on Apple Products for technical designing products and buy backpacks for their dependability.

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